Terms of Service

Terms of Service
Last Updated: February 18, 2026

These Terms of Service (“Terms”) govern use of M2 AI services. By using our services, you agree to these Terms. 1. Scope of Services M2 AI provides:
• SaaS tools for AI-assisted automation and agent workflows
• Integrations with third-party platforms and APIs
• Optional implementation/support services under separate written agreements Services may include automated actions in connected systems based on your settings and permissions.

2. Eligibility and Accounts You must be at least 18 and authorized to bind your business. You are responsible for account credentials and all activity under your account.

3. Subscriptions, Fees, and Renewal If you purchase a paid plan:
• Fees are billed in advance on the selected billing cycle • Plans auto-renew unless canceled before renewal • Late or failed payments may result in suspension • Except where required by law, fees are non-refundable for partial periods

4. AI and Automation Risk Disclosure You acknowledge: • AI outputs are probabilistic and may be inaccurate • Automated workflows can produce unintended actions
• You must review outputs and monitor automations appropriate to risk
• You are responsible for business decisions and external communications made using outputs M2 AI does not guarantee accuracy, business outcomes, legal compliance of output content, or uninterrupted availability.

5. Third-Party Platforms and API Compliance You are responsible for complying with third-party platform terms, consent requirements, and API policies. M2 AI is not liable for third-party outages, API changes, account bans, or policy enforcement by third parties.

6. Acceptable Use You may not use services to:
• Violate law or third-party rights
• Send unlawful spam, phishing, or deceptive communications
• Deploy harmful, abusive, or fraudulent automations • Circumvent security, rate limits, or access controls We may suspend or terminate accounts for violations or abuse.

7. Data and Privacy Your use of services is also governed by our Privacy Policy. You represent you have rights and permissions for data you provide and process through the service.

8. Intellectual Property M2 AI retains all rights in the platform, software, and documentation. You retain rights in your data and content, subject to licenses needed to operate the service.

9. Confidentiality Each party will protect the other party’s confidential information using reasonable care and use it only to perform under these Terms.

10. Disclaimers Services are provided “as is” and “as available.” To the maximum extent permitted by law, M2 AI disclaims implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of Liability To the maximum extent permitted by law:
• M2 AI will not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages, including lost profits, lost revenue, or lost data
• M2 AI will not be liable for losses caused by AI output errors, automation behavior under your configuration, or third-party platform actions
• M2 AI’s total aggregate liability for all claims in any 12-month period is limited to the fees you paid to M2 AI in the 12 months before the claim arose

12. Indemnification You will defend, indemnify, and hold harmless M2 AI and its affiliates from third-party claims arising from:
• Your use of services in violation of law or these Terms • Your data, instructions, or configured automations • Your violation of third-party terms or rights

13. Dispute Resolution, Arbitration, and Class Waiver Please read this section carefully.
• Disputes must first go through written notice and a 30-day informal resolution period
• Unresolved disputes will be resolved by binding arbitration under the AAA Commercial Arbitration Rules • Seat/venue of arbitration: Houston, Texas
• Class, collective, and representative proceedings are waived to the maximum extent permitted by law
• Either party may seek temporary or permanent injunctive relief in court for IP misuse or confidentiality breaches
13.1 Mass Arbitration Batching If 25 or more substantially similar arbitration demands are filed by related parties or coordinated counsel within a 90-day period, the parties agree to administer them in batches of up to 25 claimants per batch, in filing order, unless the parties mutually agree otherwise.

14. Termination You may stop using services at any time. We may suspend or terminate access for violations, security risks, legal requirements, or non-payment.

15. Governing Law These Terms are governed by Texas law, excluding conflict-of-law rules, unless superseded by applicable consumer protection law.

16. Force Majeure M2 AI is not liable for delays or failures caused by events outside reasonable control, including internet/provider outages, natural disasters, labor disputes, war, civil disturbance, or government action.

17. Assignment You may not assign these Terms without our prior written consent. M2 AI may assign these Terms in connection with merger, acquisition, financing, reorganization, or sale of assets.

18. Severability If any provision of these Terms is held unenforceable, the remaining provisions remain in full force and effect.

19. Entire Agreement These Terms, together with referenced policies (including the Privacy Policy), constitute the entire agreement regarding use of the services and supersede prior or contemporaneous understandings on that subject.

20. Changes We may update these Terms. Material changes will be posted with an updated date and may be notified through service channels.

21. Contact M2 AI, LLC 2240 FM 1092 Rd, Suite 4020, Missouri City, TX 77459 richard@m2ai.tech